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MORE THAN A FEW RESIDENTS IN THE Washington suburb of Alexandria, Va., arose before dawn on Sept. 6 to tune in to live coverage of the funeral of Princess Diana. In fact, virtually the entire Old Town section, known as Little Britain for its high concentration of U.K. diplomats and emigres, was stirring at 4:15 a.m. when the unthinkable happened-the cable system went dark.
The switchboard at Jones Intercable, which operates...