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TELECOMWORLDWIRE-April 30, 2018-Strategic collaboration enables telecom provider's transformational journey to become digital telco
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Accenture (NYSE: ACN) and Swisscom are collaborating to enable the Swiss telecommunications provider to develop new digital services even faster and to improve the customer experience, the companies said.
A key element of the project entails implementing the Accenture Digital Omni Channel Platform (DOCP), an open-architecture, API- and microservice-based digital decoupling layer that leverages data and cognitive computing to increase the relevance, precision and hyper personalization of services to customers. The DOCP will enable...