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ARVADA, Colo.-Eagle Legacy CU used to be a place where employees just picked up a paycheck. Today the credit union is ranked among Denver's top places to work.
The dramatic shift in employee attitude was engineered by engaging staff, hiring the right people, and dramatically reducing turnover. The net result: the CU has reduced its operating expense ratio by more than 50 basis points while maintaining capital at over 10%.
A 78% employee turnover rate seven years ago told ELCU it was time to change its culture and focus on keeping employees, said HR VP Deb Dunning. "Today turnover is 12%."
It took time for the $211-million ELCU to right the ship, engaging in a multi-step plan that took a few years to pull off. The results are not only clear in its improved efficiency, but also in its employee rating. Eagle Legacy has been named one of the Top Ten Best Places to Work in Denver by the Denver Business Journal for the last five years.