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For Carol Kline, becoming a CIO was just part of being a business leader.
"There was no 'Aha' moment," she says. "By nature, I'm a problem solver, and I see the CIO role as one of a change agent and facilitator across the business."
Kline has been in the telecom industry most of her career. While moving up through marketing and operations, she realized that technology was an integral part of the strategy for business improvements, and she made it a point to seek out leadership roles that would drive opportunity and transformation to as many parts of the business as possible.
She recognized that the definition of what makes a good CIO...