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"Kings are the slaves of history."
--Leo Tolstoy, War and Peace
In today's personality-driven culture, it's sometimes hard to sort out whether it's the guy at the top who causes a crisis or the culture he has created within the organization. Either way, most of the time, a crisis starts at the top. But in 2017, one could make the case that cultural and social norms are exerting a greater influence than the people in charge. The crises we'll examine here, we would argue, owe as much if not more to changing norms than to corporate leadership.
Uber's most recent crises are in many ways products of the social issues roiling our society. When taxi drivers called a strike in support of immigrants, Uber...