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FIELD REPORT SAPPI FINE PAPER, BOSTON
When you churn out 1.3 million tons of coated paper a year, you have to have serious order management and fulfillment capabilities. Until two years ago, Sappi Fine Papers North America relied on a combination of home-grown and mainframe applications to keep pace with demand for its products, which are used by commercial printers for magazines, books and corporate reports.
Sappi's customers are paper distributors, and to stay competitive, the manufacturer stepped up its service levels in 2002 to guarantee next-day order delivery. It wasn't easy, however, as EDI inconsistencies required many orders to be manually rekeyed. Further complicating matters, Sappi was preparing to migrate its four U.S. mills from mainframes to SAP.