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Competency solutions reduce the stresses you feel at work by making it clear what actions need to be taken to do a job well.
THE WORD COMPETENCY is used in different was. In one respect, competency describes the characteristics of a person. Individual competency is a written description of measurable work habits and personal skills used to achieve a work objective.
Individual competencies contribute to achieving a work objective, but they are also part of a work system that leads to the results sought.
The best way to word competencies is with behavioral language that describes the things you can see or hear. This enables you to describe the actions needed to achieve the purpose or to do a job well. Behavioral language also allows you to verify your understanding of what has been done, is being done, or needs to be done. It fosters agreement amid misunderstanding or resistance.
An operational definition explains a concept by describing...