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NCR Corp. last week said users of its StarSentry network and systems management product can now use a popular help desk and automated trouble-ticketing system from Remedy Corp.
NCR developed software that allows Remedy's Action Request System to be integrated with StarSentry. The software, which runs on the same Unix-based NCR 3000 platform as StarSentry and the Remedy trouble-ticketing system, allows StarSentry to automatically generate trouble tickets based on predefined event thresholds or traps.
IN ON THE ACTION
Remedy's Action Request System is an application that automates the process of generating trouble tickets.