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Dealers learned a valuable retailing lesson during the pandemic: Transparency is vital to establishing trust and satisfaction with customers, and it is key to comprehending the full picture of this industry.
We've called for transparency time and time again in this space, mostly from automakers. But now, it is the National Automobile Dealers Association that must lift a new veil of secrecy.
NADA last month told Automotive News that it has stopped publicly disclosing its average dealership financial profile data. Instead, the data is available only to NADA 20 Groups for consulting and training, and...