Inherent Contradictions: It's time to recognize the inherent CIO paradox and start fighting back.

Ten years ago, I started asking CIOs a question: When you walked into your job, what did you find? The answer, roughly 90 percent of the time: "I inherited a mess. The IT organization had major delivery problems and no credibility with the business." A decade later, I am getting the same answer. How can this be? Is every CIO I have ever spoken to an idiot? Or, more plausibly, is there something so inherently problematic about the CIO role that even the most talented and experienced leaders have trouble making it work?

Few would argue that your role suffers from inherent contradictions: business acumen versus technology skills, operational fixation versus strategic ambitions, innovation versus cost containment, enterprise responsibility versus siloed demands, and ultimately, accountability versus disempowerment. These contradiction form a "CIO paradox" that is deeply embedded in governance, staffing models, executive expectations, budgeting, even the titles that IT leaders hold.

The CIO paradox can be as...