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Abstract
The real-time chat feature allows agents to respond to their clients' questions and concerns quickly and effectively, which improves the overall customer experience. [...]the GPS-enabled feature allows real estate agents to track their clients' locations and schedule appointments with ease. The GPS-enabled feature allows real estate agents to track their clients' locations and schedule appointments with ease, which makes the process of buying or selling a property more convenient for clients. [...]the ability to share property information and updates with clients helps to keep them informed and up-to-date. Box 8795 Williamsburg,VA 23187-8795 mjseiler@wm. edu 757.585.6100 Cell 757.221.2937 Fax http://mason.umi.edu/faculty/directory/seiler_m.php Editorial Board Members: U.S. Academics Robert Edelstein, University of California-Berkeley David C. Ling, University of Florida AbdullahYavas, University ofWisconsin Susan M. Wachter, University of Pennsylvania Isaac Megbolugbe,John Hopkins University Brent Ambrose, Pennsylvania State University Richard Peiser, Harvard University Jay Hartzell, University of Texas Richard Green, University of Southern California C.E Sirmans, Florida State University Crocker Liu, Cornell University Industry Members Mike Miles, Guggenheim Real Estate Jacques N. Gordon, LaSalle Investment Management James Clayton, Cornerstone Real Estate Advisers, LLC Bradley Case, NAREIT Marsha Courchane, CRA International Steven Laposa, Alvarez, & Marsal Real Estate Advisory Services Martha Peyton, TIAA-CREF Paige Mueller, RCL Co. Sam Chandan, New York University Asieh Mansour, The Townsend Group Ernesto Rostoker, RBI Mortgages Tyler Yang, IFE Group Clint Myers, Hines Scott Muldavin, Rocky Mountain Institute Richard Gold, Northfield Information Services, Inc. Youguo Liang, ADIA Greg MacKinnon, PREA Mike Fratantoni, Mortgage Bankers Association International Academics Joseph TL.