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45-6882 HF5681 2007-4998 CIP Hubbard, Douglas W. How to measure anything: finding the value of "intangibles" in business. Wiley, 2007. 287p index afp ISBN 97804701 10126, $45.00
Hubbard (IT management consultant) dispels the idea that decision intangibles are immeasurable. For him, the challenge is rather to find the metrics of problem resolution. To that end, the book's...
