Content area
Full Text
Anyone familiar with the CTI industry knows that Genesys, an independent, wholly owned subsidiary of Alcatel, played an important role within the field of computer-telephony integration (CTI). Genesys was best known for providing the architecture by which multiple call centers could be connected together to seamlessly appear as one. Using Genesys' network routing solution, users can make routing decisions on a per-call basis while the call is still in the carrier network. By routing directly...