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Commonwealth Bank of Australia (CBA), the country's second-largest bank by assets, has upgraded its NetBank online service. The change is part of its wide-ranging, 18-month-long Which new Bank restructuring initiative, aimed at making the bank the most customer-focused in Australia.
"NetBank has been extensively upgraded based on customer feedback," says Hugh Harley, group executive, retail banking services at CBA. "In September 2003, the Commonwealth Bank embarked on Which new Bank to provide customers with banking services that they want, when they want, and delivered reliably. The new NetBank is an important milestone in our Which new Bank vision to excel in customer service."
According to CBA, NetBank is already Australia's most popular online bank. It has 1.9 million users and...