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Useful, Usable, Desirable: Applying User Experience Design to Your Library Aaron Schmidt and Amanda Etches. Chicago: ALA Editions, 2014. 168 pp. ISBN: 978-0-8389-1226-3. $65.
Library user experience experts Aaron Schmidt and Amanda Etches have crafted a compelling framework for user-centered inspiration and innovation. Useful, Usable, Desirable contains the power of user experience design applied to the whole library: the building, website, services, and collections. This book is thoughtfully written and organized and is so loaded with great ideas that you will be hard-pressed to finish reading the book before rushing out to start making changes. By providing what is effectively a workbook with detailed instructions for assessment and user research, you will discover myriad opportunities for improvement in your libraries.
User experience design (aka, UX or UXD) considers the many different points of interaction that library users will have as they accomplish tasks, both...