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Understanding Key Needs & Learning Styles
Many organizations are trying to manage a multigenerational workforce. Organizations have begun to shift their focus from the aging worker to issues related to a multigenerational workforce (Sprague, 2008). In fact, many workplaces now employ four different generations of workers Hart, 2008) . As a result, companies need to holistically evaluate their workforces, as each group requires a unique approach to such issues as recruitment, compensation, expectations, motivators, collaboration, learning styles and training. This article examines the differences between the generations and how understanding and appreciating them can help SH&E professionals improve communication and training.
Many Baby Boomers hoping to retire early lost that opportunity during the recent recession. Consequently, many will work until later in life to support their current lifestyles. The economic downturn also has affected Generation Xers who were hoping to move up as Baby Boomers and members of the Silent Generation retired. This leaves Generation Ys scrambling for whatever jobs remain (Hmore, 2010). These four generations of workers are now competing for and/or holding positions in the workplace, and may have to work with each other for as many as 10 more years (Elmore).
Rapid advances in technology and communication have only increased the challenges of managing today's workforce. In addition, the once definitive rules about how younger workers treat older workers and superiors have changed, and the roles of the boss and younger workers are continually being rewritten Matin & Tulgan, 2002) .
A Look at the Generations
Many workplaces employ workers who represent the four generations: the Silent Generation (or Veterans; born 1933 to 1945); Baby Boomers (born 1946 to 1964); Generation X (born 1965 to 1980); and Generation Y/Millennials (born 1981 to 2000) . While most people understand a bit about these generations, many do not understand why "typical" members of other generations think and act as they do.
Each generation has unique characteristics, influences, work ethics, core values, and respect and tolerance for others that affect how its members interact, communicate and learn in the workplace. SH&E professionals must understand and embrace each generation in order to create a healthy work environment with effective communication, teamwork and training. It should be noted that each person is unique, has individual influences,...