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Introduction
The study originated from understanding that Cambridge Police Station was viewed as not performing at an acceptable standard when evaluated as per performance chart. Performance Chart being the monitoring tool of the organization, this tool concentrates on all aspects of the SAPS such as Operational and Administration components. The study then focused on one dimension being Operational field which deals with Crime Prevention, Complaints attendance and Investigation thereof. Without highly motivated, skilled personnel and enough physical resources the organization cannot function properly and effectively.
It is widely recognized that the police are not providing the desired output in relation to the set standards. Other provinces are having the similar situation with the current status regarding performance as per performance chart and crime statistics recently released nationwide by the Minister of Police. It transpired during the course of this study that a number of factors are affecting the performance and members are concerned hence they raised their opinions. The literature review revealed some actions and solutions to remedy the situation so that the organization can achieve the desired outcomes, improving work conditions, motivating members, improving management styles of the supervisors, development and strengthening of skills through sufficient training of investigators, remuneration and enhancement of teamwork.
The operational components are very much important in the SAPS due to their field of work. Detectives and Community Service Centre are Front Office fields, which mean members working there must portray professionalism and must be well equipped to perform their duties. These two offices are the core business of the SAPS, hence they are crime fighters and always on the frontline to ensure that South Africa is safe and secure at all times. They are also to be self motivated and be client oriented to be able to perform at a high standard. This solely means the community of South Africa depends on the hands of SAPS for their safety. Their performance is therefore of critical nature for successful provisioning of effective and efficient performance at all costs.
This study therefore aimed at establishing the causes of poor work performance and the possible solutions to remedy the situation with specific focus on operational component at Cambridge police station in the Eastern Cape. The study involved the members from the...