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Introduction
When employees believe in and trust their management it motivates and encourages employees' participation in decision making which improves employees' efforts, benefits their job satisfaction and commitment to work. All of these factors, in turn, contribute to a trustworthy manager-employee relationship. While the literature supports this premise, there is little empirical evidence that patterns of causal inference in the relationship are clearly understood. This three part case focused on studying the relations between employee trust in management in a Quebec manufacturing company and their job satisfaction, intention to quit, level of employee participation in decision making and their commitment. The article found that employee trust in management is an important determinant of their willingness to participate in decision making. Insufficient employee participation in decision making in turn leads to low level of employee job satisfaction and employee commitment. Lack of employee commitment and engagement affects the employee's intention to quit. Part one of this article series gives a background to the case and problem, introduces the methodology and presents the hypotheses from the review of the relevant literature. Part two of this article series analyzed and discussed the findings of the research. Part three of this series will give a summary, key recommendations and alternatives for the solution.
Background of the company: SV Systems International
SV Systems International is a dynamic, innovative and fast-growing organization that was founded in 2000. SV Systems International (SVSI) employs 90 workers and is a division of SVSI Plastique Inc. that specializes in the manufacturing and marketing of ventilation systems for farm buildings. By constantly developing new products, SVSI offers a complete line of ventilation products designed for all types of breeding. Over the years, SVSI has become a leader in natural ventilation systems intended for modern animal buildings.
First, addressing the North American market, SVSI began to offer their products on the East European market beginning of 2005. In order to develop the European market, a first Western Europe sales manager position was introduced in 2010. In 2011 the company created a new fans division named "Maxum Tech". Today, SVSI ventilation systems are sold throughout North America, Europe and Eastern Europe through specialized distributors. SVSI workforce is composed of a team of expert advisors, engineers and construction specialists...