Social and Student Engagement and Support: The Sloan-C Quality Scorecard for the Administration of Online Programs

Abstract

As combinations of place-based, blended and fully online education proliferate, so do options for support and services. Aligning with regional accreditation criteria, the Sloan-C Quality Scorecard for the Administration of Online Programs is a useful way for institutions to measure and compare the quality of social and student engagement and support. The Scorecard aids quality efforts in institutional strategic planning, compliance reporting, and internal and external evaluation. Focusing on two of the nine categories of quality indicators--Social and Student Engagement and Student Support--this paper illustrates some ways institutions can meet Scorecard indicators while complementing regional accreditation guidelines.