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Abstract- Crime is a cancer that is costing most governments around the world billions of dollars every year. The situation is worse in developing countries largely due to inadequate resources to fight the scourge. Further, the system of handling cases manually which comes with a lot of challenges such as lack of efficiency and poor case management and tracking. In Zambia, there are a number of agencies that have been mandated by Law to fight crime. Some of these agencies include Zambia Police. Drug Enforcement Commission (DEC), Anti-Corruption Commission (ACC) and Immigration Department.
In this study, we began looking at a baseline study. The results show that the manual system comes with challenges such as inefficiency as one physical case file can only be accessed by one person at any given time. Based on the baseline study, we developed a model for a web based case flow management system and successfully completed the business process mapping. Based on this model, we have programmed the prototype which is able to handle most functions of Law Enforcement Agencies in Zamia.
Keywords: Case Management System, Law Enforcement Agencies, Crime, Manual System, electronic, web based system
I. Introduction
A "case" is any project, transaction, service or response that is "opened" and "closed" over a period of time to achieve resolution of a problem, claim, request, proposal, development or other complex activity. It is likely to involve multiple persons inside and outside of the organization, with varying relationships to each other, as well as multiple documents and messages [1]
A case management system is software that allows you to minimize the use of physical documents and storage locations by tracking a great deal of client information right on the computer and then using that information to help you run your exercise [2]. Although different systems have different levels of functionality, there are certain functions that are dominant to virtually all case management systems. The central element of all case management systems is a database of all client information. This information is stored in a common location so that it is accessible to all the people who have need for it. Document handling and document generation capability are very important defining factors of a case management system [3].
Having documents...