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You get what you measure. Measure the wrong thing and you get the wrong behaviors. Stories of measuring the wrong thing are legion: One package delivery company discovered its drivers circling the block at the end of the day trying to hit gas consumption targets on the nose. These five measurement principles help ensure success in combatting data scatter.
1 STRATEGICALLY ANCHOR GAUGES. One way to think about gauges of critical success is to assume they are the only gauges a company has available. In such a situation, it is paramount that the dozen or so gauges be solidly anchored in...