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P.P. Dobb, Elsevier/Butterworth-Heinemann, 2004, 292 pp., ISBN 0-7506-4949-6, £29.99 (paperback)
Keywords: Quality, Quality assurance, ISO 9001
DOI 10.1108/13683040510602911
Fred Dobb, a Fellow of the Institute of Mechanical Engineers, worked with the Royal Ordnance Factories and was a Regional Director of CQA, one of the oldest accredited certification bodies. He has experience in manufacturing, service, and other industries and became a Registered Lead Assessor in 1989. Now, he is one of the commercial managers at United Registrar of Systems and, hence, has the right credentials to write a book on this topic.The book comprises nine chapters and seven Appendices. The chapters are short and Appendices form the bulk of the book (202 pages against 75 pages...