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Abstract
ISO TS 16949 is a quality management assurance system that is primarily focused on the automotive industry. By applying this quality system standard, automotive manufacturers can offer superior products and good services to customers. In this study, the attention has been focused on the application of the core tools of technical specification. The case study examined demonstrates how the effective adoption of the core tools of the standard can help in increasing customer satisfaction in the automotive industry for powder painting processes.
Keywords: quality management system, APQP - Advanced Product Quality Planning, PPAP - Production Part Approval Process, FMEA - Failure Modes and Effect Analysis, 8D Methodology
Introduction
The automotive industry is one of the most important industries in the world that concerns not only the economy but also the world culture. This is vital for the growth of the labor market, providing, along with related fields, jobs for millions of people, creating the basis for a multitude of services. Each company in the field must maintain product quality, deliver on time and at a competitive price in order to achieve customer satisfaction. Quality planning is a process that leads to the effectiveness and efficiency of production processes. The correctness of quality planning lies in the fact that the individual stages and operations process should be designed so as to eliminate the possibility of non-compliance. However, in the case of their occurrence, a high probability of detection should be ensured (Misztal, 2014). For this, companies from this field must have a Quality Management System Implemented according to ISO/TS 16949. The goal of this Technical Specification is the development of a quality management system that provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain (ISO, 2008). ISO/TS 16949 defines the quality management system requirements for the design and development, production and, when relevant, installation and service of automotive-related products. It is applicable to sites of the organization where customer-specified parts, for production and/or service, are manufactured.
This paper presents the quality management tools required by ISO/TS 16949 to satisfy the customer's requirements. The improvement in the customer complaints process is achieved by an effective use of the 8D methodology.
A New Standard for Automotive Industry