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SUMMARY
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This presentation discusses three sources of man-made chaos: chaos due to numerical naivet8, chaos due to mathematical complexity, and chaos due to inappropriate terminology.
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KEY WORDS
continual improvement, process control, SPC
INTRODUCTION
The purpose is to clarify those issues that have proven to be a barrier to the effective use of process behavior charts in business and industry. The target audience is everyone who uses or interprets data.
Part 1 of this presentation uses the sales data...