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ABSTRACT: Assertive communication is the ability to speak and interact in a manner that considers and respects the rights and opinions of others while also standing up for your own rights, needs and personal boundaries. Assertive communication skills create opportunities for open discussion with a variety of opinions, needs and choices to be respectfully heard and considered in order to achieve a win-win solution to certain problems. It can strengthen your relationships, reducing stress from conflict and providing you with social support when facing difficult times.
Key words: ability, assertiveness, assertive behavior, passive behavior, aggressive behavior, submissive communication
JEL Code : D83, M12
Introduction
People communicate with each other both verbally and nonverbally. We transmit our thoughts and feelings through words - verbal and nonvebal through body language, tone of voice, facial expressions, gestures and actions. It is important to have an agreement between the two forms of communication. Studies show that when there is a discrepancy between verbal and nonverbal message we tend to believe the second one. Starting from the two forms of communication are three styles of communication in relationships. These styles are called passive, aggressive and assertive. It is known that people use all three styles of communication in a conversation and when the situation requires they address only one style.
"Assertive" is a new term, introduced somewhat abused in Romanian, with an uncertain status of neologism which refers to an assertive person, ambitious, who wants to impose, selfcontrolled.
What does it mean to be assertive?
It means you can say what you do not agree with in an elegant manner, without being verbally aggressive, without damaging or disturbing, without being placed in a delicate position, leaving room for discussion, but in terms that you took the freedom to "impose."
We are often at home, at work, in society, faced to relate with people who do not communicate as we want, that don't understand the words we say. This inability to communicate leads to frustration, disappointment and sometimes creates a feeling of powerlessness. Form there to shouting, to raise the tone or use harsher words, there is only one step. Those who have experienced some kind of education may not fall into this "sin", using different ways to express...