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Abstract
The Consumer Assessment of Healthcare Providers and Systems® (CAHPS) surveys collect standardized information about patient experiences of care from nationally representative samples of people with Medicare health insurance coverage to support consumers’ enrollment choices and enable the Centers for Medicare and Medicaid Services to monitor care quality and incentivize high-quality, patient-centered care. Since 2007, protocols for data collection, analysis, and reporting have evolved. The protocols now address expanded Medicare coverage options and have shifted from a single survey vendor to a model in which health plans hire approved vendors to administer the survey. As with other surveys, the response rate to CAHPS surveys has been declining. Efforts are increasingly being put towards improving participation in the survey. To improve the CAHPS survey response rate, this white paper will examine whether adding text message reminders to existing CAHPS survey modes of delivery would increase the survey response rate.
