Service quality, services marketing, and the health care consumer: A study assessing the dimensions of service quality and their influence on patient satisfaction and intentions to return - ProQuest

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Service quality, services marketing, and the health care consumer: A study assessing the dimensions of service quality and their influence on patient satisfaction and intentions to return

O'Connor, Stephen James. The University of Alabama at Birmingham ProQuest Dissertations & Theses, 1988. 8905888.