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Abstract
The paper presents some ways to resolve conflicts and interpersonal disputes, as a result of the communication blockage, that prevents their resolution. Mediation is presented as the main form of amicable settlement of a conflict, using the specific elements of communication by the mediator or facilitator, which restores the dialogue of the parties involved and assists in the amicable negotiation of a mediation agreement, which can resolve the dispute by generating solutions unanimously accepted by the participants. The work highlights the importance and role of communication in the mediation process and the specific ways of communication used by the mediator, as a specialized facilitator, and recognized by society.
Keywords: mediation, communication, dialogue, conflict, dispute, mediator.
1.INTRODUCTION
The paper represents a communicative approach to mediation, a regulated institutional process in Romania, which aims to resolve interpersonal conflicts and it represents a real alternative for resolving disputes, with the help of a recognized professional who is able to carry out the mediation process. The dispute is the result of a conflict that occurs between people, usually where communication of any kind failed, with reference to interpersonal communication or organizational and institutional communication; a situation that facilitates the appearance of the consequences resulting from the conflict, manifested in the form of damages created to the people involved.
Mediation is the process that can restore the communication of the parties involved, in order to facilitate the resolution of the conflict, through a specialist called mediator, who has communication skills that will be used in the mediation process. The mediator is a professional empowered by the law to facilitate dialogue between people or parties regarding a particular conflict or dispute, parties who may voluntarily turn to the mediator or who may be directed to this mediation process by a judicial entity, within a process, if by they reaching an agreement their dispute can be finalized, in accordance with the law. The conflict or dispute is a result of the interaction between people or between the individuals and the organization or institution they interact with, and which occurs when communication no longer takes place or occurs in a defective manner, and overcoming the state of conflict depends on the ability of those involved to resume the communication and try...