Content area
Abstract
More than 115 Web sites have been launched worldwide to help resolve Internet disputes and to facilitate the resolution of disputes that occur offline. Web sites such as CyberSettle and Intersettle offer services that are entirely online and focus primarily on negotiating monetary settlements. OneAccord uses an innovative negotiation process and a powerful computer software program that enables multiple parties to participate in interest-based negotiation. As with traditional mediation, online mediation allows the mediator to adapt the process to address the particular needs of the disputants. Cyber-mediation also creates several disadvantages when compared with traditional mediation. Based on its commercial success thus far, it would appear that the fully automated cyber-mediation mechanisms are proving to be an advantageous forum for a number of disputants. In conclusion, cyber-mediation will likely become an increasingly effective mechanism for resolving disputes as technology advances.