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ChatOps helps to connect people, bots, and tools in an automated and transparent workflow, allowing them to see the complete status of their work and systems. The transparency strengthens the feedback loop and enhances collaboration. Some say it is "IM-enabled devops."
These solutions give users access to important information directly from the chat window, drastically reducing context switching. If you already have a chat window open in listening mode, then it will help to connect it with the other tools and platforms with which you have already been working. In addition, ChatOps provides user-specific commands that feel intuitive because people can send commands to the chat robots just as they would to any of their human colleagues.
As Amazon Web Services chief evangelist Jeff Barr wrote in his blog post announcing Slack integration with AWS Lambda:
Because you have the ability to give the bots access to any desired AWS APIs, you can interact with your AWS resources in any desired way. You can query their status, look for error conditions, change settings, or even create new resources.
The services that allow for ChatOps functionalities already have bots that connect to several apps and within infrastructure platforms like AWS. You can do any type of work inside the chat, including server deployment, maintenance tasks, and simple reboots. As long as the API of a platform is available, ChatOps services will allow the functionality of the desired application.
Today, advanced R&D and IT operations teams use comprehensive sets of online chat rooms and bots to drive organizational activity without having to...