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L-EV8 Marketing has created significant growth opportunities and reduces communication costs by 78% across their global contact center through Solgaris intelligent cloud solution.
L-EV8 Marketing, a pioneering brand loyalty expert providing marketing solutions to many household names across EMEA, runs monthly campaigns into up to 15,000 potential customers on behalf of their clients including Ryanair. These campaigns are handled through a global contact centre in Bangalore, Dublin and Barcelona. L-EV8 Marketing sought a global cloud telecommunication solution that would enable 24/7 self service capability across the contact centre, significantly reduce costs, and focus staff on new growth opportunities while providing flexibility to meet future customer requirements.
Solgaris deployment...