ProQuest Information and Learning :: Technical Support - ProQuest ® Third Party Databases Technology Platform

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ProQuest ® Third Party Databases Technology Platform

Common products (databases) that use the ProQuest Third-Party Database Technology Platform are: AGRICOLA, CINAHL®, ERIC®, MEDLINE®, and PsycINFO®.

This page contains detailed technical setup information for Library Administration and IT Staff.

Note to Students or Patrons: Please review the current top support issues listed below. If your question is not addressed, please go directly to the FAQ section.

Current Top Support Issues

	Note for satellite ISP users encountering access problems.
	Why can't I choose "all databases" from the Databases page?
	I am a student or patron, how do I login remotely?
	I am attempting to connect to ProQuest and I get an error:"1011: ProQuest is unable to authenticate..." What should I do?
	When I try to login to ProQuest I get the error:"1010: You are attempting to access ProQuest..." What should I do?

Set Up Information

Frequently Asked Questions

ProQuest Third Party Technology Platform: please click here to access the frequently asked questions.
ProQuest Local Administrator: please click here to access the frequently asked questions.

Browser and Workstation Security Requirements

Check your system. To ensure you will be able to successfully access any of our products, please click on our Browser Health Check.
Firewall information, please click here. (How to set up to allow access to ProQuest databases.)
Special note for satellite ISP users, please click here.

Access and Authentication

We offer IP, Referring URL, Username & Password, Barcode/Library card, Athens, and Script based Solutions.

For a list of the basic login urls click here.
Custom login urls can be created through the ProQuest Local Administrator (LAD) program. This allows you to connect to an individual database, or a group of databases.
To login to the ProQuest Local Administrator (LAD) program click here .
For instructions on how to create a custom link please click here.

Linking

This database is OpenURL Source compliant and OpenURL Target compliant with San Antonio Level 1 (SAP1). Click here for more Information.
MARC Records are available for this database. Click here for more information.

Meta-Searching

XML Gateway is not available.
Screen Scrapping - Click here to request information if needed.
These databases do not support Z39.50 Access

Administering your Account / Making Changes

Library Staff can make changes to their ProQuest account through the ProQuest Local Administrator (LAD) utility.

Login to the ProQuest Local Administrator here.
For Local Administrator help, please click here.
ProQuest Local Administrator frequently asked questions: Please click here.

Usage

Usage reports are available through the ProQuest Local Administrator program. Several different reports including COUNTER compliant reports can be requested on demand or scheduled.

Login to the ProQuest Local Administrator here.
For Local Administrator help, please click here.

Resources for Training

For ProQuest product training material, please click here.
For ProQuest K-12 product training material, please click here.
For Chadwyck-Healey product training material, please click here.

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