Credit card purchases can fail for a number of different reasons.
We have found that it is usually caused by one of the following:
- Spaces in the credit card number field.
This causes the credit card number to fail in the second validation step.
Entering the credit card number without spaces or dashes will eliminate the
problem.
- Problems with the credit card information: Please check
your credit card number and expiration date to be sure they have not
changed, and use the name and address information exactly as it appears on
your credit card statement. If you're still having problems, you should contact your credit card company.
They can tell you why your transaction failed.
- Punctuation in the address fields. Using different
punctuation marks, such as commas, when placing orders may lead to system
error messages. Removing the punctuation marks in the address field
will eliminate the error.
- Punctuation other than dashes in the phone number field.
Please input the number as 734-555- or 33-609, and not (734) 555- or
(+33) 609-, to eliminate the problem.
-
Using a University procurement credit card with an incorrect
billing address. If you are using a University
procurement credit card - which is a card issued to you
by the University - and the address you put in does not match the
billing address of the credit card, then it will be
declined. The billing address is the address that appears on the credit
card statement the University receives.
