Additional Support Tools
Support Directory
Customer Service
For help with renewals, subscription adjustments, and billing issues; account maintenance
(including IP updates, preference settings etc.); dissertations ordering, pin
reactivation and download assistance; and dissertations author/school relations.
United States & Canada
Outside United States &
Canada
Technical
Support
Technical assistance for ProQuest electronic products, including
authentication and linking issues, error messages or search strategies.
United States & Canada
Outside United States &
Canada
Customer Service for United States & Canada
United States Mailing Address:
ProQuest
Customer Service
789 E. Eisenhower Parkway
P.O. Box 1346
Ann Arbor, MI 48106-1346
U.S.A.
Phone |
Fax |
Hours |
||
CSA Illumina Products |
1-800-521-0600 |
1-877-337-7015 |
Monday-Friday: 8AM-6PM ET |
|
CultureGrams, SIRS, and eLibrary Products |
1-800-521-0600 |
1-877-337-7015 |
Monday-Friday: 8AM-6PM ET |
|
Dissertations Products (Ordering and Pin download) |
1-800-521-3042 |
1-800-864-0019 |
Monday- Friday: 8AM-5:30PM ET |
|
Dissertations Author & School Relations |
1-800-521-0600 |
1-734-997-4113 |
Monday-Friday: 8AM-5PM ET |
|
ProQuest, Chadwyck-Healey, and all other online products |
1-800-521-0600 |
1-877-337-7015 |
Monday-Friday: 8AM-6PM ET |
|
Microform and Paper Products |
1-800-521-0600 |
1-800-864-0019 |
Monday-Friday: 8AM-5:30PM ET |
|
| U.S. Federal Government Contracts |
|
1-800-521-0600 ext. 7021 |
1-888-241-5612 |
Monday- Friday: 9AM-6:30PM ET |
Customer Service outside United States & Canada
Phone |
Fax |
Hours |
||
CSA Illumina Products |
+44 1223 271 400 |
+44 1223 215 514 |
Monday-Thursday: Friday: Sunday: |
|
Dissertations Products (Ordering/ Pin download) |
+1-734-761-4700 ext.2825 |
+1-734-997-4210 |
Monday-Friday: 11:00 - 20:30 GMT |
|
Dissertations Author & School Relations |
+1-734-761-4700
ext. 7020 |
+1-734-997-4113 |
Monday-Friday: 12:00-21:00 GMT |
|
Microform and Paper Products |
+1-734-761-4700
ext. 2825 |
+1-734-997-4210 |
Monday-Friday: 11:00 - 20:30 GMT |
|
ProQuest, Chadwyck-Healey, and all other online products |
|
+44 1223 271 400 |
+44 1223 215 514 |
Monday-Thursday: Friday: Sunday: |
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Technical Support for United States & Canada
Phone |
Fax |
Hours |
||
CultureGrams, SIRS, and eLibrary Products |
1-800-889-3358 |
1-734-997-4268 |
Monday-Sunday: 8AM-8PM ET |
|
CSA Illumina Products |
1-800-214-2462 |
1-734-997-4268 |
Monday-Friday: 8AM-8PM ET |
|
ProQuest, Chadwyck-Healey, and all other online products |
1-800-889-3358 |
1-734-997-4268 |
Monday-Sunday: 8AM-Midnight ET |
Technical Support outside United States & Canada
United Kingdom Mailing Address:
ProQuest Technical Support
The Quorum
Barnwell Road
Cambridge UK, CB5 8SW
Phone |
Fax |
Hours |
||
CSA Illumina Products |
0800-220710 +44 1223 271 496 |
+44 1223 215 520 |
Monday-Friday 8:00 -18:00 GMT |
|
| ProQuest, Chadwyck-Healey, and all other online Products |
|
0800-220710 +44 1223 271 496 |
+44 1223 215 520 |
Monday-Friday 8:00 -18:00 GMT |
